Privacy Policy

PRIVACY POLICY Last Updated: June 2026

MedFlow Connect AI ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit medflowconnectai.com or interact with our services.

1. Information We Collect

We may collect the following information when you submit a form, use our chat widget, or contact us:

Full name

Phone number

Email address

Nature of your inquiry (patient services or staffing/employment)

We also collect non-personal information such as browser type, device type, IP address, and pages visited, solely to improve website performance.

2. How We Use Your Information

We use your information to:

Respond to inquiries submitted through our website or chat widget

Send automated transactional SMS messages related to your support request, intake screening, or appointment coordination

Route patient leads and HHA applicant inquiries to the appropriate team

Improve our services and website experience

We do not use your information for unsolicited marketing or promotional messaging.

3. SMS / Text Messaging

By providing your phone number on our website or verbally to a staff member, you agree to receive automated transactional text messages from MedFlow Connect AI. These messages may include:

Responses to inquiries submitted through our website or chat widget

Missed-call text-back notifications

Patient intake screening follow-ups

HHA applicant pre-screening communications

Appointment coordination and support updates

Opt-In Disclosure (displayed at point of collection): "By providing your phone number, you agree to receive text messages from MedFlow Connect AI for shift notifications and support. Message and data rates may apply. Message frequency varies. Reply STOP to opt out at any time."

Opt-Out: Reply STOP to any message to unsubscribe immediately. You will receive one confirmation message and no further texts will be sent.

Help: Reply HELP to any message or contact us at [email protected].

Message frequency varies based on your interaction with our services. Standard message and data rates may apply.

4. Data Sharing & Third Parties

We do not sell, rent, share, or lease your phone number, SMS opt-in data, or any personal information to third parties or affiliates for marketing or promotional purposes — under any circumstances.

We may share your information only in the following limited cases:

With our technology service providers (e.g., CRM, messaging platforms) solely to deliver the services you requested

When required by law, court order, or legal process

To protect the rights and safety of MedFlow Connect AI or its clients

5. Data Security

All data collected by MedFlow Connect AI is encrypted and stored securely. We implement industry-standard safeguards to prevent unauthorized access, loss, or misuse of your personal information. While no system is 100% secure, we take every reasonable precaution to protect your data.

6. HIPAA Compliance

MedFlow Connect AI operates in the healthcare services space and takes HIPAA compliance seriously. We do not collect, store, or transmit Protected Health Information (PHI) through our SMS workflows. Any sensitive health data shared through our platform is handled in accordance with applicable federal and state privacy laws.

7. Cookies & Tracking

This website uses standard cookies and web beacons solely to optimize site performance, analyze traffic patterns, and ensure account security. We do not use tracking technologies for advertising purposes.

8. Age Restriction

Our services are strictly restricted to individuals 18 years of age or older. By submitting your information, you confirm that you meet this requirement.

9. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. Continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact us:

MedFlow Connect AI  Bladensburg, MD 20710 📞 (202) 840-9535 ✉️ [email protected] 🌐 medflowconnectai.com