Terms and Conditions

TERMS AND CONDITIONS Last Updated: June 2026

These Terms and Conditions ("Terms") govern your use of the website medflowconnectai.com and all services provided by MedFlow Connect AI ("we," "us," or "our"). By accessing our website or submitting your information, you agree to these Terms.

1. Services

MedFlow Connect AI provides AI-powered communication and automated intake services to home health agencies, medical staffing companies, and healthcare practices. Our services include:

Missed-call text-back automation

New patient intake screening via SMS

Home Health Aide (HHA) applicant pre-screening

Customer support messaging via chat widget and SMS

2. Eligibility

You must be at least 18 years of age to use our services or submit your information through this website. By using our services, you confirm you meet this requirement.

3. SMS Messaging Terms

By providing your phone number, you consent to receive automated transactional SMS messages from MedFlow Connect AI. These messages are limited to customer care, intake coordination, support follow-ups, and appointment-related communications.

Opt-Out: Reply STOP at any time to unsubscribe. You will receive one confirmation and no further messages.

Help: Reply HELP or email [email protected] for assistance.

Frequency: Message frequency varies based on your interaction.

Rates: Standard message and data rates may apply depending on your carrier plan.

MedFlow Connect AI does not send unsolicited promotional or marketing text messages.

4. No Sharing of SMS Data

Your phone number and SMS opt-in consent will never be sold, rented, shared, or leased to any third party or affiliate for marketing or promotional purposes. This data is used solely to deliver the transactional messages you have requested.

5. Intellectual Property

All content on medflowconnectai.com — including text, graphics, logos, and service workflows — is the property of MedFlow Connect AI and may not be copied, reproduced, or distributed without express written permission.

6. Disclaimer of Warranties

Our services are provided "as is" without warranties of any kind. MedFlow Connect AI does not guarantee uninterrupted service, error-free operation, or specific outcomes from use of our AI intake or messaging systems.

7. Limitation of Liability

To the fullest extent permitted by law, MedFlow Connect AI shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or services.

7a. Carrier Liability Disclaimer

MedFlow Connect AI is not liable for delayed or undelivered messages due to carrier network issues, congestion, technical failures, or other circumstances outside of our control. Carriers including but not limited to AT&T, Verizon, T-Mobile, and other wireless providers are not liable for delayed or undelivered messages. Message delivery is not guaranteed and may be affected by factors specific to your mobile carrier or device.

8. Governing Law

These Terms are governed by the laws of the State of Maryland, without regard to its conflict of law provisions.

9. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes are posted constitutes acceptance.

10. Contact Us

MedFlow Connect AI 5009 Quincy St., Unit 6 Bladensburg, MD 20710 📞 (202) 840-9535 ✉️ [email protected] 🌐 medflowconnectai.com